Supervisor, Homeowner Advocacy Analytics- Servicing

Carolina One Mortgage LLC

Coppell, TX, United States
Fully remote
Mortgage regulatory mandates interpretation
Mortgage servicing documentation evaluation
Research mortgage accounts for errors
The Supervisor Homeowner Advocacy Analytics – Servicing is responsible for utilizing advanced analytical and investigative skills to address and resolve borrower, investor, and regulatory inquiries or complaints

Job Summary

  • The Supervisor Homeowner Advocacy Analytics – Servicing is responsible for utilizing advanced analytical and investigative skills to address and resolve borrower, investor, and regulatory inquiries or complaints.
  • This role requires managing a team, developing working knowledge of consumer protection laws, and communicating with QA/QC Auditors to drive business process changes.
  • The company offers a comprehensive benefits package including medical, dental, vision insurance, 401(k) with match, and various employee assistance programs.

Matching Summary

The Supervisor Homeowner Advocacy Analytics – Servicing is responsible for utilizing advanced analytical and investigative skills to address and resolve borrower, investor, and regulatory inquiries or complaints.

Skills & Requirements

Must-have

  • Mortgage regulatory mandates interpretation
  • Mortgage servicing documentation evaluation
  • Research mortgage accounts for errors
  • Data analysis and reporting
  • Conflict resolution skills
  • Microsoft Office Suite proficiency

Nice-to-have

  • Empathy and willingness to learn
  • Proactive problem-solving approach
  • Thrive in demanding environments

Key Requirements

  • 6+ years mortgage industry experience
  • Bachelor's degree or higher
  • Proficiency interpreting mortgage regulatory mandates
  • Experience managing internal and external relationships

Work Rights

Not specified

Tailored Resume

Cover Letter