Digital Training And Knowledge Analyst; Cat Customer Support

comtederius.cat

Base: $97,530.00 - $158,480.00; bonus/equity: ince...
Develop training materials and knowledge articles
Identify training needs and strategy
Deploy diverse training methods
Responsible for the development of effective training process, curriculum, knowledge articles that deliver a world-class customer experience

Job Summary

  • Responsible for the development of effective training process, curriculum, knowledge articles that deliver a world-class customer experience.
  • Will lead training efforts for our Cat Customer Support team and will partner with 3rd party contact centers in leading new program startups and ongoing operations.
  • Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement

Matching Summary

Responsible for the development of effective training process, curriculum, knowledge articles that deliver a world-class customer experience.

Salary

Base: $97,530.00 - $158,480.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, Health Lifestyle Programs, EAP, Voluntary Benefits, Career Development, Disability, Life Insurance, Parental Leave, Adoption, Tuition Reimbursement

Skills & Requirements

Must-have

  • Develop training materials and knowledge articles
  • Identify training needs and strategy
  • Deploy diverse training methods
  • Customer Experience foundation training
  • Technical troubleshooting knowledge
  • Adult learning techniques and best practices

Nice-to-have

  • Progressive training assignments
  • Business Process Outsourcing industry knowledge
  • Digital acumen development
  • Collaboration and coordination skills

Key Requirements

  • Four-year degree or proven experience
  • Contact center environment experience
  • Microsoft Word, PowerPoint, Excel, and Co-Pilot
  • Salesforce or Microsoft Dynamics 365 experience

Work Rights

Not specified

Tailored Resume

Cover Letter