Support Technician

Arrive

Bologna, Italy
On-site
Customer orientated approach
Google workspace familiarity
Strong written verbal communication skills
Arrive is seeking a Support Technician in Bologna, Italy, who will serve as the first point of contact for customer support, focusing on delivering excellent service and resolving technical issues. The ideal candidate should possess strong communication skills and a customer-oriented mindset, with some technical experience preferred

Job Summary

  • L1 Support Technicians serve as the first point of contact for customers, monitoring queues and handling incidents from start to resolution.
  • The role involves conducting remote diagnostic tests, updating tickets in CSM tools, and collaborating with third parties to resolve technical issues.
  • Candidates must possess excellent customer service skills and the ability to communicate complex technical resolutions to users of varying technical levels.

Matching Summary

Match Score: 80

Arrive is seeking a Support Technician in Bologna, Italy, who will serve as the first point of contact for customer support, focusing on delivering excellent service and resolving technical issues. The ideal candidate should possess strong communication skills and a customer-oriented mindset, with some technical experience preferred.

Skills & Requirements

Must-have

  • Customer orientated approach
  • Google Workspace familiarity
  • Strong written verbal communication skills

Nice-to-have

  • One year Service Desk experience
  • IT background advantage
  • Desire to enhance technical skills

Key Requirements

  • Excellent customer service skills
  • Analytical problem-solving abilities
  • Ability to learn industry standard software quickly

Work Rights

Not specified

Tailored Resume

Cover Letter