Lead end-to-end delivery of assigned HR Shared Services towers, ensuring SLA/OLA compliance and service stability across geographies
Job Summary
Lead end-to-end delivery of assigned HR Shared Services towers, ensuring SLA/OLA compliance and service stability across geographies.
Drive execution of productivity and transformation initiatives, including RPA/AI/agentic automation and operating model redesign.
Engage regularly with HR Operations leaders, Vendor teams, and Clients, operating as a trusted advisor on various transformation and digital initiatives.
Matching Summary
Lead end-to-end delivery of assigned HR Shared Services towers, ensuring SLA/OLA compliance and service stability across geographies.
Skills & Requirements
Must-have
End-to-end HR Shared Services delivery
SLA/OLA compliance
Productivity and transformation initiatives
Client HR Operations stakeholder interface
HCM knowledge (SuccessFactors, Workday)
Case management tools (ServiceNow, Zendesk)
Gen AI & Agentic framework knowledge
Nice-to-have
Trusted advisor on service maturity
Operating model evolution
Data-driven performance management
Team leadership and development
Key Requirements
18 to 28 years of experience
Any Graduation
Professional certifications in HR, project management, or technology platforms are advantageous