Software Technical Account Manager Ii - Cuyahoga County Sheriff's Office
Axon Development Group
Cleveland, Ohio, United States
On-site
On-site work at cuyahoga county sheriff's office
4+ years technical account management experience
Saas solution deployment and configuration
This role serves as the primary point of contact for law enforcement agencies to ensure effective utilization of Axon technology
Job Summary
This role serves as the primary point of contact for law enforcement agencies to ensure effective utilization of Axon technology.
The position requires on-site presence five days a week at the Cuyahoga County Sheriff's Office to manage deployments and resolve critical issues.
Candidates must possess strong technical expertise in SaaS solutions, data analytics tools like SQL and Power BI, and the ability to pass a CJIS background check.
Matching Summary
This role serves as the primary point of contact for law enforcement agencies to ensure effective utilization of Axon technology.
Skills & Requirements
Must-have
On-site work at Cuyahoga County Sheriff's Office
4+ years technical account management experience
SaaS solution deployment and configuration
SQL Server and Microsoft Power BI proficiency
Windows OS and networking troubleshooting
Splunk, JIRA, and Salesforce usage
CJIS background check clearance
Nice-to-have
Experience in public safety or law enforcement sectors
Microsoft, Cisco, or ITIL certifications
Advanced analytics and dashboard building skills
Strong cross-functional collaboration abilities
Change management and training expertise
Key Requirements
Bachelor's degree in business administration or computer science
4+ years in technical account management or similar role