Implementation & Customer Success Specialist B2b Saas | Mining / Fifo Operations

Jobgether

New Zealand, New Zealand
On-site
B2b saas implementation experience
Workforce accommodation operations knowledge
Stakeholder management across logistics finance it
The Implementation & Customer Success Specialist position at Jobgether involves leading software implementations and customer success initiatives in a B2B SaaS environment tailored for the mining and FIFO operations sectors. The role emphasizes client relationships, operational problem-solving, and cross-functional collaboration, with opportunities for remote work and international travel

Job Summary

  • This role blends onboarding, consulting, relationship management, and operational problem-solving in a dynamic B2B SaaS environment.
  • You will work directly with stakeholders across logistics, finance, IT, and operations to configure systems, train users, and drive successful adoption.
  • The position offers strong ownership, cross-functional collaboration, and exposure to complex real-world workflows in mining, energy, and construction sectors.

Matching Summary

Match Score: 85

The Implementation & Customer Success Specialist position at Jobgether involves leading software implementations and customer success initiatives in a B2B SaaS environment tailored for the mining and FIFO operations sectors. The role emphasizes client relationships, operational problem-solving, and cross-functional collaboration, with opportunities for remote work and international travel.

Skills & Requirements

Must-have

  • B2B SaaS implementation experience
  • Workforce accommodation operations knowledge
  • Stakeholder management across logistics finance IT
  • System configuration and user training skills
  • Remote-first work environment adaptability

Nice-to-have

  • Strategic thinking combined with hands-on execution
  • International travel willingness
  • Experience in complex real-world workflows
  • Cross-functional collaboration expertise

Key Requirements

  • Client-focused professional background
  • Experience leading software implementations
  • Long-term customer success initiative leadership

Work Rights

Not specified

Tailored Resume

Cover Letter