The IT & Digital Program Lead is accountable for the end-to-end delivery of the ServiceNow implementation for Global Business Services (GBS), including scope, budget, timeline, value realization, and quality
Job Summary
The IT & Digital Program Lead is accountable for the end-to-end delivery of the ServiceNow implementation for Global Business Services (GBS), including scope, budget, timeline, value realization, and quality.
This role ensures successful program execution in alignment with company strategy and established quality standards.
We offer a competitive remuneration package, additional health insurance, and upskilling & reskilling training programs.
Matching Summary
The IT & Digital Program Lead is accountable for the end-to-end delivery of the ServiceNow implementation for Global Business Services (GBS), including scope, budget, timeline, value realization, and quality.
Skills & Requirements
Must-have
end-to-end delivery of ServiceNow implementation
manage key stakeholder relationships
transparent reporting of program progress
manage risks and develop mitigation plans
collaborate with ITD, Business, and External Partners
Nice-to-have
drive purposeful innovation for a sustainable tomorrow
experience in multinational and multi-cultural environments
Key Requirements
8+ years experience in complex solutions transformation
Experience with Service Now implementations
Balanced business/technical background
Proven capability of managing multiple priorities
Ability to communicate at all levels of the organization
Experience successfully working with distributed teams