Technical Support Senior Analyst - Hih - Evernorth

The Cigna Group

Hyderabad, India
Hybrid
Citrix xendesktop 7.x support
Citrix xenapp 7.x support
Citrix director experience
The Infrastructure Engineering Advisor will serve as a technical team member supporting complex virtualization environments focusing on Citrix XenDesktop and XenApp

Job Summary

  • The Infrastructure Engineering Advisor will serve as a technical team member supporting complex virtualization environments focusing on Citrix XenDesktop and XenApp.
  • This role will collaborate with other GXI organizations such as Global Desktop Support, Client Engineering, and Endpoint Architecture.
  • The position requires providing timely resolution for technical support issues via telephone, email, instant message, and remote support.

Matching Summary

The Infrastructure Engineering Advisor will serve as a technical team member supporting complex virtualization environments focusing on Citrix XenDesktop and XenApp.

Skills & Requirements

Must-have

  • Citrix XenDesktop 7.x support
  • Citrix XenApp 7.x support
  • Citrix Director experience
  • MS Azure & Citrix Cloud fundamentals

Nice-to-have

  • Superior customer service skills
  • Communicate technical concepts effectively
  • Stakeholder relationship management

Key Requirements

  • 3+ years XenDesktop 7.x experience
  • 3+ years XenApp 7.x experience
  • Experience with MCS and PVS
  • 3-5 years of experience required
  • Bachelor’s degree or related experience

Work Rights

Not specified

Tailored Resume

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