Customer Operations Manager

Integer

Not specified
7+ years medical device experience
Bachelor's degree in business
Fda regulations compliance
Integer is seeking a Customer Operations Manager to lead customer advocacy and collaboration across various teams, focusing on enhancing customer experience and driving long-term relationships. The ideal candidate will have over seven years of experience in the medical device field and will play a key role in operational leadership and customer communication

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role serves as the voice of the customer during production meetings and partners with Sales and Customer Success to grow relationships with Factory Direct and Enterprise accounts.
  • The manager is responsible for developing unconstrained unit forecasts for the S&OP process and driving team performance towards key metrics like Order Acknowledgement Cycle Time.

Matching Summary

Match Score: 85

Integer is seeking a Customer Operations Manager to lead customer advocacy and collaboration across various teams, focusing on enhancing customer experience and driving long-term relationships. The ideal candidate will have over seven years of experience in the medical device field and will play a key role in operational leadership and customer communication.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • FDA regulations compliance
  • ISO certification adherence
  • S&OP forecasting process

Nice-to-have

  • Strong customer advocacy skills
  • Cross-functional collaboration
  • Process improvement mindset
  • Strategic relationship building
  • Leadership and team guidance

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and ISO requirements

Work Rights

Not specified

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