The After Sales Supervisor role contributes to the success of Liebherr-Great Britain by effectively supervising Field Service Engineers’ time and workloads while ensuring adherence to administrative procedures
Job Summary
The After Sales Supervisor role contributes to the success of Liebherr-Great Britain by effectively supervising Field Service Engineers’ time and workloads while ensuring adherence to administrative procedures.
The role involves maintaining communication with engineers, customers, suppliers, and internal departments to keep all parties informed about job progress and coordinating logistics for spare parts and manpower.
The supervisor is responsible for managing the day-to-day running of the after-sales department, supporting continuous self-development, and ensuring safety and quality standards are maintained.
Matching Summary
The After Sales Supervisor role contributes to the success of Liebherr-Great Britain by effectively supervising Field Service Engineers’ time and workloads while ensuring adherence to administrative procedures.
Skills & Requirements
Must-have
Supervision of field service engineers
Customer request and job management
Coordination of spare parts logistics
Safety compliance and site visits
Communication with internal and external stakeholders
Planning and resource allocation
Quality system and documentation control
Nice-to-have
Conducting toolbox talks
Technical issue resolution liaison
Managing direct reports and appraisals
Continuous self-development
Organising subcontractors
Attending technical training courses
Key Requirements
Experience supervising field service engineers
Knowledge of after sales service processes
Ability to manage and coordinate spare parts logistics
Experience with safety compliance and site visits
Skills in managing direct reports and performance reviews