Superviseur (f/h) - Agadir - Allemand - Anglais - Expérimenté

Concentrix

Agadir, Morocco
Achieve qualitative and quantitative objectives
Manage a team of customer advisors
Analyze performance indicators
As a supervisor, you ensure a key role through the following missions: ensuring the achievement of qualitative and quantitative objectives, managing a team of customer advisors, and analyzing performance indicators to identify areas for improvement

Job Summary

  • As a supervisor, you ensure a key role through the following missions: ensuring the achievement of qualitative and quantitative objectives, managing a team of customer advisors, and analyzing performance indicators to identify areas for improvement.
  • Concentrix offers opportunities for career advancement, professional development, attractive remuneration including a periodic performance bonus, and exceptional social benefits such as health insurance and complementary retirement.
  • We are looking for a talent who perfectly masters German and English, has at least 6 months of experience as a call center manager, and possesses analytical skills, anticipation, and a focus on customer satisfaction.

Matching Summary

As a supervisor, you ensure a key role through the following missions: ensuring the achievement of qualitative and quantitative objectives, managing a team of customer advisors, and analyzing performance indicators to identify areas for improvement.

Skills & Requirements

Must-have

  • Achieve qualitative and quantitative objectives
  • Manage a team of customer advisors
  • Analyze performance indicators
  • Ensure resource availability
  • Adhere to client processes and quality standards

Nice-to-have

  • Ethical and equitable career progression
  • Professional development opportunities
  • Exceptional social benefits
  • Strong relational qualities
  • Listening skills
  • Proactive and solution-oriented

Key Requirements

  • Minimum 6 months experience as call center manager
  • Fluent German
  • Fluent English
  • Higher education in management/management ideal

Work Rights

Not specified

Tailored Resume

Cover Letter