Sr Business Process Analyst - Support Knowledge And Ai

Workday

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Knowledge management systems
Process analysis and improvement
Ai and machine learning concepts
** Workday is seeking a Senior Business Process Analyst for their Global Support Operations & Enablement team to analyze knowledge trends and optimize processes related to AI tools and customer support. The ideal candidate will have extensive experience in business process analysis, knowledge management, and familiarity with AI technologies. **

Job Summary

  • We’re seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives.
  • Responsibilities include coordinating and implementing processes for the creation and maintenance of knowledge articles, analyzing knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities.
  • The company culture is rooted in integrity, empathy, and shared enthusiasm, fostering a collaborative environment where employees are trusted to take risks and develop their skills.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Business Process Analyst for their Global Support Operations & Enablement team to analyze knowledge trends and optimize processes related to AI tools and customer support. The ideal candidate will have extensive experience in business process analysis, knowledge management, and familiarity with AI technologies. **

Skills & Requirements

Must-have

  • knowledge management systems
  • process analysis and improvement
  • AI and machine learning concepts
  • data analysis and visualization
  • support technologies
  • process documentation

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • empathy and shared enthusiasm
  • continuous learning

Key Requirements

  • 8+ years of experience as a Business Process Analyst
  • 5+ years in knowledge management tools, processes and KCS methodologies
  • 2+ years Experience with SQL and data visualization tools
  • Experience with AI chatbot/automated systems
  • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field OR Bachelor degree, professional certification or verified work experience in a related field

Work Rights

Not specified

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