Service Desk Engineer, Technology

Point72

Bengaluru, India
Not specified; not specified; health care benefits...
On-site
Windows and mac os troubleshooting
Microsoft 365 and active directory expertise
Itsm platform experience servicenow jira
The role involves providing high-quality technical support via phone, chat, email, and self-service channels to global employees

Job Summary

  • The role involves providing high-quality technical support via phone, chat, email, and self-service channels to global employees.
  • Candidates must diagnose and resolve incidents across end-user technologies including Windows, Mac, Microsoft 365, and financial trading apps.
  • The company offers comprehensive benefits including health care, generous family leave policies, tuition assistance, and mental wellness programs.

Matching Summary

The role involves providing high-quality technical support via phone, chat, email, and self-service channels to global employees.

Salary

Not specified; Not specified; Health care benefits; Maternity/Adoption leave; Tuition assistance

Skills & Requirements

Must-have

  • Windows and Mac OS troubleshooting
  • Microsoft 365 and Active Directory expertise
  • ITSM platform experience ServiceNow Jira
  • High-volume remote support environment
  • 24x7 rotational shift availability

Nice-to-have

  • Financial services trading platform exposure
  • Bloomberg terminal familiarity
  • Automation and process improvement skills
  • Strong documentation and knowledge base creation
  • Open-source solution experimentation

Key Requirements

  • Bachelor's degree in computer science or equivalent
  • 3+ years of Service Desk or Help Desk experience
  • Relevant certifications such as HDI-SCA, CompTIA A+, or ITIL Foundation
  • Willingness to work five days per week in-office
  • Flexibility for 24x7 rotational shift model

Work Rights

Not specified

Tailored Resume

Cover Letter