The Staff Escalations Engineer will provide world-class post-sales technical support to internal teams and direct support to customers on escalated issues
Job Summary
The Staff Escalations Engineer will provide world-class post-sales technical support to internal teams and direct support to customers on escalated issues.
This role requires participation in a 24x7 Support Operation and 24x7 on-call rotation to handle critical customer situations.
Zscaler values high-impact, high-accountability with a sense of urgency where employees are enabled to do their best work and embrace their potential.
Matching Summary
The Staff Escalations Engineer will provide world-class post-sales technical support to internal teams and direct support to customers on escalated issues.
Skills & Requirements
Must-have
8+ years support engineer experience
Networking and web security products
Troubleshooting Ping Traceroute MTR
SD-WAN Routing protocols BGP OSPF
Firewall Switching SSL SWG VPN VDN
Ubuntu Linux and Python hands-on
Nice-to-have
Experience with Zscaler ZIA ZPA ZDX
TLS SSL inspection and authentication flows
Scripting for automation and troubleshooting
Reproducing complex customer environments
Cloud-native Zero Trust Exchange platform
Key Requirements
8+ years as Support Engineer or Senior Support Engineer
Practical knowledge of enterprise network infrastructure