Member Experience Manager

EōS Fitness

Bountiful, UT, US
Base: $15-$17 usd ph; bonus/equity: not specified;...
On-site
Customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives

Job Summary

  • The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.
  • Employees will serve as the first point of contact for member concerns, ensuring quick resolution of service issues and billing questions.
  • The company offers free membership for employees and family members along with competitive pay and daily pay options.

Matching Summary

The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.

Salary

Base: $15-$17 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software
  • Strong organizational and multitasking abilities

Nice-to-have

  • Experience in the fitness industry
  • Knowledge of hospitality service standards
  • Social media platform proficiency
  • Microsoft Office Suite expertise
  • Proven track record in member retention

Key Requirements

  • Must pass background check
  • Obtain CPR certification within 30 days
  • Complete EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter