Patient Family Relations Specialist, Float

Mass. Eye And Ear

Boston, MA, United States
Base: $58,136.00 - $84,656.00/annual; bonus/equity...
4d onsite
Patient and family liaison
Investigate patient concerns
Facilitate communication
The Patient Family Relations Specialist serves as a liaison between patients, loved ones, and staff to respond to feedback, support patient rights, and assist in resolving concerns

Job Summary

  • The Patient Family Relations Specialist serves as a liaison between patients, loved ones, and staff to respond to feedback, support patient rights, and assist in resolving concerns.
  • This float role primarily supports MGH, with flexibility to cover BWH and Faulkner as needed, and involves onsite and remote work.
  • The position requires timely investigations, facilitation of communication, mediation of expectations, and documentation of patient feedback in accordance with regulatory standards.

Matching Summary

The Patient Family Relations Specialist serves as a liaison between patients, loved ones, and staff to respond to feedback, support patient rights, and assist in resolving concerns.

Salary

Base: $58,136.00 - $84,656.00/Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package offered

Skills & Requirements

Must-have

  • patient and family liaison
  • investigate patient concerns
  • facilitate communication
  • mediate expectations
  • document patient feedback
  • regulatory compliance

Nice-to-have

  • compassionate and supportive manner
  • patient and family centered culture
  • flexible and open minded
  • demonstrate maturity
  • support DEI initiatives

Key Requirements

  • Bachelor's degree preferred
  • 3-5 years healthcare experience
  • Ability to communicate clearly and compassionately
  • Excellent interpersonal service skills
  • Superior organizational skills
  • Experience managing multiple tasks

Work Rights

Not specified

Tailored Resume

Cover Letter