Engineer, Enterprise Service Desk

Abacus Early Learning Center

Orlando, United States
On-site
Microsoft server operating systems installation
Vmware esxi and hyper-v virtual environments
Active directory, sql, sharepoint, exchange servers
The role is responsible for the design and implementation of customer-facing and internal systems across public and private cloud environments as well as on-premise infrastructure

Job Summary

  • The role is responsible for the design and implementation of customer-facing and internal systems across public and private cloud environments as well as on-premise infrastructure.
  • Candidates must resolve escalated service tickets, troubleshoot complex emergencies, and provide guidance to team members while ensuring a world-class client experience.
  • The position requires leading large-scale projects such as system migrations and server configurations while mentoring team members and preparing training materials.

Matching Summary

The role is responsible for the design and implementation of customer-facing and internal systems across public and private cloud environments as well as on-premise infrastructure.

Skills & Requirements

Must-have

  • Microsoft Server Operating Systems installation
  • VMWare ESXi and Hyper-V virtual environments
  • Active Directory, SQL, SharePoint, Exchange Servers
  • Advanced virus, malware, and ransomware mediation
  • Backup technologies and restore testing
  • VoIP and telephony system configuration

Nice-to-have

  • MSP specific experience strongly desired
  • Excellent problem solving and client relationship skills
  • Ability to learn and retain new technology skills
  • Team player maintaining calm in high stress situations
  • Willingness to alter shifts to meet client needs

Key Requirements

  • Minimum 5+ years as a Systems Engineer or similar role
  • Associates degree in technology related field OR equivalent experience
  • Required certifications: MCSA Server Infrastructure or equivalent
  • Required certifications: MCSA O365 (MS-100, MS-101)
  • Strong working knowledge of Windows 2016/2012/2008 servers

Work Rights

Not specified

Tailored Resume

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