Application Tech Support Practitioner Copy 10

Accenture

First level support
Incident and request management
Basic technical knowledge
Providing first level of support for customer and system incidents and requests using basic technical and service knowledge

Job Summary

  • Providing first level of support for customer and system incidents and requests using basic technical and service knowledge.
  • Demonstrating good understanding of the customer’s business needs and applying them to the management of system events & incidents.
  • Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.

Matching Summary

Providing first level of support for customer and system incidents and requests using basic technical and service knowledge.

Skills & Requirements

Must-have

  • First level support
  • Incident and request management
  • Basic technical knowledge
  • Customer service skills
  • Problem diagnosis and resolution

Nice-to-have

  • Understanding customer business needs
  • Team collaboration
  • Continuous learning
  • Creative problem-solving

Key Requirements

  • 1-year relevant experience
  • University graduate
  • Fluent in English
  • Ability to work as a team member

Work Rights

Not specified

Tailored Resume

Cover Letter