Senior It Service Delivery Manager – Munich Airport Operations (all Genders)

Amadeus

Munich, Germany
Not specified; bonus/equity: not specified; benefi...
Not specified (assumed flexible working model)
Proven it service delivery experience
People management and team leadership
Strong knowledge of itil processes
Amadeus is seeking an experienced Senior IT Service Delivery Manager to oversee the delivery and improvement of IT services at Munich Airport Operations. The ideal candidate will have a strong background in IT service management, team leadership, and stakeholder engagement, along with a commitment to continuous improvement

Job Summary

  • This role involves leading the day-to-day delivery and continuous improvement of IT services while managing a team of professionals.
  • The successful candidate will be accountable for service performance, customer experience, operational governance, and supplier management.
  • Amadeus offers a flexible working model, attractive compensation packages, and a diverse and inclusive community culture.

Matching Summary

Match Score: 85

Amadeus is seeking an experienced Senior IT Service Delivery Manager to oversee the delivery and improvement of IT services at Munich Airport Operations. The ideal candidate will have a strong background in IT service management, team leadership, and stakeholder engagement, along with a commitment to continuous improvement.

Salary

Not specified; Bonus/Equity: Not specified; Benefits: Salary, bonus, caregiving, health benefits

Skills & Requirements

Must-have

  • Proven IT service delivery experience
  • People management and team leadership
  • Strong knowledge of ITIL processes
  • Supplier and vendor management skills
  • English and German language proficiency

Nice-to-have

  • Experience with ServiceNow tooling
  • Change delivery experience beneficial
  • ITIL Foundation certification desirable
  • Security clearance eligibility required
  • Commitment to continuous improvement

Key Requirements

  • Eligible for airport security clearance
  • Proficiency in English and German
  • Commute distance to Munich Airport/Erding
  • ITIL Foundation certification (desirable)
  • ServiceNow experience (desirable)

Work Rights

Eligible for security clearance for airport access

Tailored Resume

Cover Letter