Customer Service Advisor - Bridgetowne Events 2026

Concentrix

Quezon City, Philippines
Customer service support
Routine problem resolution
Inbound/outbound calls
Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)

Job Summary

  • Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
  • Clarify customer requirements, probe for understanding, and use decision-support tools to provide resolutions.
  • Greet customers courteously, friendly, and professionally while maintaining basic knowledge of client products and/or services.

Matching Summary

Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).

Skills & Requirements

Must-have

  • Customer service support
  • Routine problem resolution
  • Inbound/outbound calls
  • Internet customer interaction
  • Basic product knowledge

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Team player
  • Adapt to changes quickly

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter