Remote Audio Visual Collaboration Support Specialist

Kyndryl

Hybrid
Microsoft teams rooms support experience
Cisco webex and logitech device management
Servicenow incident management proficiency
The role involves providing remote support for mission-critical AV endpoints including Microsoft Teams Rooms and Cisco Webex devices

Job Summary

  • The role involves providing remote support for mission-critical AV endpoints including Microsoft Teams Rooms and Cisco Webex devices.
  • Employees will monitor device health, troubleshoot audio and video issues, and document resolutions using ServiceNow.
  • Kyndryl offers a flexible, supportive environment prioritizing well-being with opportunities for growth through certifications and coaching.

Matching Summary

The role involves providing remote support for mission-critical AV endpoints including Microsoft Teams Rooms and Cisco Webex devices.

Skills & Requirements

Must-have

  • Microsoft Teams Rooms support experience
  • Cisco Webex and Logitech device management
  • ServiceNow Incident Management proficiency
  • Remote audio video troubleshooting skills
  • Conference room network connectivity knowledge

Nice-to-have

  • Strong communication across technical teams
  • Ability to manage competing priorities globally
  • Experience guiding onsite personnel remotely

Key Requirements

  • Demonstrated experience with AV ecosystems
  • Proficiency in ServiceNow ITSM platform
  • Preferred Microsoft Teams Support Engineer certification
  • Preferred Cisco or Logitech vendor training
  • CTS certification from AVIXA highly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter