Lead Teller - Riverchase

PNC Bank

Birmingham, AL, US
Not specified; not specified; comprehensive benefi...
Customer service and experience delivery
Teller coaching and mentorship
Fraud detection and risk management
The role involves coaching, mentoring, and leading tellers to deliver a unique customer experience aimed at improving financial wellbeing

Job Summary

  • The role involves coaching, mentoring, and leading tellers to deliver a unique customer experience aimed at improving financial wellbeing.
  • Employees are expected to identify banking opportunities during interactions and refer customers to appropriate branch staff for further assistance.
  • PNC offers comprehensive benefits including medical coverage, 401(k) with match, and up to 25 vacation days depending on career level.

Matching Summary

The role involves coaching, mentoring, and leading tellers to deliver a unique customer experience aimed at improving financial wellbeing.

Salary

Not specified; Not specified; Comprehensive benefits including medical, dental, vision, 401(k) match, and paid time off

Skills & Requirements

Must-have

  • Customer service and experience delivery
  • Teller coaching and mentorship
  • Fraud detection and risk management
  • Transaction processing accuracy
  • Sales opportunity identification

Nice-to-have

  • Inclusive workplace culture participation
  • Digital banking technology awareness
  • Problem resolution skills
  • Collaborative team environment

Key Requirements

  • 1+ years of related banking experience
  • High school diploma or GED
  • No university degree required
  • Must be eligible for FDIA Section 19 background check

Work Rights

Not specified

Tailored Resume

Cover Letter