As an IT Solution Manager Aftersales, you will be responsible for 6 upstream applications for repair centers, repair manufacturers, and spare parts suppliers, managing maintenance and repair requests, spare parts logistics, subcontractor communication, artisan training, product authentication for repair, and exceptional service delivery
Job Summary
As an IT Solution Manager Aftersales, you will be responsible for 6 upstream applications for repair centers, repair manufacturers, and spare parts suppliers, managing maintenance and repair requests, spare parts logistics, subcontractor communication, artisan training, product authentication for repair, and exceptional service delivery.
Your missions will include being the point of contact for business and IT stakeholders for applications directly impacting After-Sales lead time and customer satisfaction, piloting projects and evolutions, and ensuring the operational maintenance of solutions.
You will contribute to the image of efficiency and excellence of the Fashion IT Department, leveraging your human and technical qualities to manage stress, workload, priorities, and to be user and business need oriented.
Matching Summary
As an IT Solution Manager Aftersales, you will be responsible for 6 upstream applications for repair centers, repair manufacturers, and spare parts suppliers, managing maintenance and repair requests, spare parts logistics, subcontractor communication, artisan training, product authentication for repair, and exceptional service delivery.