Customer Service Officer - Membership

HCF Australia

Australia
Not specified (potentially flexible arrangements)
Maintain accurate membership records
Manage member enquiries and cases
Process membership changes
HCF Australia is seeking a Customer Service Officer for its Membership department, responsible for maintaining accurate membership records and providing high-quality service to members. The role involves managing inquiries, processing changes, and ensuring compliance with internal policies and regulatory obligations

Job Summary

  • To provide a high standard of service to direct debit members and maintain accurate membership and payment records.
  • To provide correct and quality communications to all members, Pay offices and other Business Units to attract and retain members.
  • HCF provides opportunities for personal and professional development, including workshops and mentorship programs.

Matching Summary

Match Score: 85

HCF Australia is seeking a Customer Service Officer for its Membership department, responsible for maintaining accurate membership records and providing high-quality service to members. The role involves managing inquiries, processing changes, and ensuring compliance with internal policies and regulatory obligations.

Skills & Requirements

Must-have

  • Maintain accurate membership records
  • Manage member enquiries and cases
  • Process membership changes
  • Investigate and resolve discrepancies
  • Compliance with policies and privacy
  • Manage payment systems operations
  • Liaise with internal and external partners

Nice-to-have

  • Human touch to healthcare
  • Member centric approach
  • Wellness and work-life balance
  • Collaboration and inclusivity
  • Continuous learning and growth

Key Requirements

  • High attention to detail
  • Strong communication skills
  • Ability to manage competing priorities
  • Ability to manage multiple tasks
  • Problem-solving mindset
  • Confidence working with payment systems
  • Commitment to confidentiality

Work Rights

Not specified

Tailored Resume

Cover Letter