Sr. Business Systems Analyst, Servicenow Ai And Automation (remote)

CrowdStrike

Remote, US
Base: $125,000 - $180,000 py; bonus/equity: eligib...
Fully remote
Servicenow platform expertise
Ai-assisted workflow design
Stakeholder engagement skills
The role focuses on scaling AI-assisted and automated solutions across the IT Service Management Office to reduce demand and improve throughput

Job Summary

  • The role focuses on scaling AI-assisted and automated solutions across the IT Service Management Office to reduce demand and improve throughput.
  • Candidates will partner with business stakeholders and architects to translate ambiguous needs into scalable functional requirements using ServiceNow capabilities.
  • CrowdStrike offers a comprehensive benefits package including market leader compensation, wellness programs, and professional development opportunities.

Matching Summary

The role focuses on scaling AI-assisted and automated solutions across the IT Service Management Office to reduce demand and improve throughput.

Salary

Base: $125,000 - $180,000 per year; Bonus/Equity: Eligible for bonuses and equity grants; Benefits: Health insurance, 401k, paid time off, parental leave

Skills & Requirements

Must-have

  • ServiceNow platform expertise
  • AI-assisted workflow design
  • Stakeholder engagement skills
  • ITIL best practices knowledge
  • Agile methodology experience

Nice-to-have

  • GenAI use case exposure
  • ServiceNow Now Assist experience
  • AI governance understanding
  • Performance Analytics knowledge
  • Employee Center Pro familiarity

Key Requirements

  • Bachelor's degree preferred
  • 10+ years SaaS systems experience
  • 4+ years ServiceNow experience
  • Strong ITSM and ITIL background
  • Experience with Agile/Scrum methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter