Customer Service Specialist

163

Customer success focus
Order creation and expedition
Master demand plan maintenance
Coordinates and executes the operational support function for all customer order-related processes, serving as the first point of contact for transaction inquiries, forecast accuracy, and requirements inventory management

Job Summary

  • Coordinates and executes the operational support function for all customer order-related processes, serving as the first point of contact for transaction inquiries, forecast accuracy, and requirements inventory management.
  • Creates and expedites sales orders, ensuring proper cost allocation, order specification compliance, and on-time delivery, while coordinating the maintenance of the Master Demand Plan with plant operations.
  • Provides timely reports to support Customers, Sales, Marketing, and Operations on forecasts, shipping plans, sales, OTD, safety stock levels, and product history.

Matching Summary

Coordinates and executes the operational support function for all customer order-related processes, serving as the first point of contact for transaction inquiries, forecast accuracy, and requirements inventory management.

Skills & Requirements

Must-have

  • Customer success focus
  • Order creation and expedition
  • Master Demand Plan maintenance
  • Sales/Operations meeting participation
  • Price list maintenance in Oracle
  • Billing and collections coordination
  • Customer quote and price support
  • Material return coordination
  • Progress monitoring
  • Reporting for stakeholders
  • Production environment understanding
  • Communication channels maintenance
  • Product shipment coordination

Nice-to-have

  • Respectful interaction
  • Open and honest communication
  • Doing the right things
  • Teamwork
  • Proactive approach
  • Effective communication
  • Problem-solving
  • Detail-oriented
  • Leadership
  • Decision-making

Key Requirements

  • 2 to 5 years of experience in customer service and/or manufacturing
  • Experience in data analysis, sales, and forecast
  • Excellent computational skills (Microsoft Office)
  • Advanced English level
  • Ability to read and interpret contracts and specification sheets

Work Rights

Not specified

Tailored Resume

Cover Letter