Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global
Job Summary
Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global.
Manage the complaints process by taking ownership of individual cases and resolving satisfactorily and in accordance with regulatory requirements.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
Matching Summary
Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global.
Skills & Requirements
Must-have
Complaint handling process management
Regulatory adherence
Customer experience improvement
Internal department liaison
Fair and consistent customer treatment
Nice-to-have
Passion for solving customer problems
Proactive customer needs identification
Willingness to learn new skills
Championing diversity and inclusion
Key Requirements
Substantial customer service experience
Financial services sector experience
Complaint handling experience preferred
Excellent written and verbal communication
Excellent telephone soft skills
Interpersonal, communication and influencing skills