Student Disability Services Assistant

Mercer Belong Inc

Grade: services 204 pyy range: $18.79 - $27.25
Fully remote
Answer calls and chat requests
Process incoming referrals and cases
Maintain confidentiality of records
Mercer Belong Inc is seeking a Student Disability Services Assistant who will serve as the first point of contact for students requiring support from the Student Disability Services Office. This full-time position emphasizes customer service, organizational skills, and adherence to confidentiality, while working remotely

Job Summary

  • The Student Disability Services Assistant plays a vital role as the first point of contact for students who are seeking support from the Student Disability Services Office.
  • This position collaborates cross-functionally to address general questions related to Student Disability Services, ensuring timely and accurate information is presented.
  • This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Matching Summary

Match Score: 85

Mercer Belong Inc is seeking a Student Disability Services Assistant who will serve as the first point of contact for students requiring support from the Student Disability Services Office. This full-time position emphasizes customer service, organizational skills, and adherence to confidentiality, while working remotely.

Salary

Grade: Services 204 Pay Range: $18.79 - $27.25

Skills & Requirements

Must-have

  • Answer calls and chat requests
  • Process incoming referrals and cases
  • Maintain confidentiality of records
  • Communicate with students, faculty, and staff
  • Adherence to FERPA and ADA regulations

Nice-to-have

  • Passionate about building a better future
  • Student-focused professionals
  • Thrive in a challenging, fast-paced environment

Key Requirements

  • High School Diploma
  • One to two years of administrative support or customer service experience
  • Experience in understanding and following policies
  • Experience meeting deadlines
  • Experience achieving quality assurance expectations

Work Rights

Not specified

Tailored Resume

Cover Letter