Senior Manager , Central Program Operations

Shoppers Drug Mart Inc

Mississauga, Ontario, Canada
Base: $100,000.00 - $132,000.00 py; bonus/equity: ...
5-7 years pharmaceutical industry experience
7-10 years supervisory management role
Manage team of 16+ employees
The Senior Manager will manage Patient Contact Specialist teams to ensure effective daily patient case management and efficient enrollment processes

Job Summary

  • The Senior Manager will manage Patient Contact Specialist teams to ensure effective daily patient case management and efficient enrollment processes.
  • This role involves overseeing complex reimbursement cases, liaising with manufacturing partners, and driving positive patient outcomes through innovative structured appeals.
  • Candidates will benefit from competitive pay, a purchase discount program, and online learning opportunities while working for an award-winning national brand.

Matching Summary

The Senior Manager will manage Patient Contact Specialist teams to ensure effective daily patient case management and efficient enrollment processes.

Salary

Base: $100,000.00 - $132,000.00 per year; Bonus/Equity: Not specified; Benefits: Purchase discount program, competitive pay, online learning

Skills & Requirements

Must-have

  • 5-7 years pharmaceutical industry experience
  • 7-10 years supervisory management role
  • Manage team of 16+ employees
  • KPI and Service Level Agreement management
  • Reimbursement navigation and appeals
  • P&L cost allocation understanding

Nice-to-have

  • Strong problem-solving through analysis
  • Experience with public and private payers
  • Ability to work under short lead times
  • Commitment to ethical conduct and confidentiality
  • Change agent leadership capabilities

Key Requirements

  • 5-7 years related work experience in Pharmaceutical industry
  • 7-10 years in a Supervisory/Management role
  • Experience managing a team of 16+ employees

Work Rights

Not specified

Tailored Resume

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