Collector I

Suburban Ford of Waterford

Waterford, US
Base: $21ph; bonus/equity: $1ph bilingual differen...
Outbound collection attempts by phone mail email
Process follow up resolve inbound inquiries
Review accounts for extensions deferments due date changes
The DFC Collector I is responsible for providing a quality customer experience while collecting and negotiating repayment terms on delinquent accounts 1-60 days past due

Job Summary

  • The DFC Collector I is responsible for providing a quality customer experience while collecting and negotiating repayment terms on delinquent accounts 1-60 days past due.
  • Employees must make outbound collection attempts via phone, mail, and email to resolve delinquent accounts ethically while mitigating losses and maximizing receivable income.
  • The position offers a base pay of $21/hour plus a $1/hour bilingual differential along with comprehensive benefits including medical, dental, vision, and a 401(k) retirement plan.

Matching Summary

The DFC Collector I is responsible for providing a quality customer experience while collecting and negotiating repayment terms on delinquent accounts 1-60 days past due.

Salary

Base: $21/hour; Bonus/Equity: $1/hour bilingual differential; Benefits: Medical Dental Vision Paid Holidays PTO Disability Life Insurance 401(k)

Skills & Requirements

Must-have

  • Outbound collection attempts by phone mail email
  • Process follow up resolve inbound inquiries
  • Review accounts for extensions deferments due date changes
  • Follow up on required customer insurance coverage
  • Meet established call volume and account action requirements

Nice-to-have

  • Demonstrate professionalism discretion and good judgment
  • Ability to multitask while typing and speaking
  • Strong attention to detail and sense of urgency
  • Excellent communication skills with customers
  • PC skills including MS Office Excel Word Windows

Key Requirements

  • High School graduate or equivalent
  • 18 years or older
  • Basic knowledge of installment loans consumer collections regulations laws
  • Previous collections experience preferred
  • Drug free workplace compliance

Work Rights

Not specified

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