Associate / Sr Associate - Query Management

Firstsource

Bangalore, KA, IN
On-site
Respond to customer inquiries
Resolve customer issues
Adhere to slas and quality standards
The Customer Service Associate is a frontline role responsible for delivering exceptional customer service to clients based in various regions

Job Summary

  • The Customer Service Associate is a frontline role responsible for delivering exceptional customer service to clients based in various regions.
  • Respond to customer inquiries promptly and professionally via phone, email, and chat, providing accurate information and resolving issues effectively.
  • Adhere to established service level agreements (SLAs) and quality standards to meet or exceed customer expectations.

Matching Summary

The Customer Service Associate is a frontline role responsible for delivering exceptional customer service to clients based in various regions.

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Resolve customer issues
  • Adhere to SLAs and quality standards
  • Handle customer interactions
  • Maintain customer records

Nice-to-have

  • Proficiency in additional European languages
  • Empathetic and patient demeanor
  • Willingness to work flexible hours
  • Genuine desire to assist customers

Key Requirements

  • Graduate Fresher
  • Undergraduate – 2 Years Experience
  • Prior experience in customer service
  • Excellent communication skills in English

Work Rights

Not specified

Tailored Resume

Cover Letter