Senior Business Information Content Designer

The Warranty Group

**
5+ years technical writing experience
Process map creation and maintenance
Project management for content design
** The Warranty Group is seeking a Senior Business Information Content Designer to analyze, write, and publish complex procedures and guidelines that enhance productivity and accuracy. The ideal candidate will have extensive experience in technical writing, project management, and content design, working collaboratively across teams to ensure quality and compliance. **

Job Summary

  • This role serves as the Content Design Documentation Product Owner to lead best practices for client and system procedures.
  • The incumbent is responsible for managing small to large content design projects, ensuring goals and timelines are met while reducing expenses.
  • Key duties include auditing content designer performance, mentoring new hires, and converting legacy files into modern web-based knowledge bases.

Matching Summary

Match Score: 75

** The Warranty Group is seeking a Senior Business Information Content Designer to analyze, write, and publish complex procedures and guidelines that enhance productivity and accuracy. The ideal candidate will have extensive experience in technical writing, project management, and content design, working collaboratively across teams to ensure quality and compliance. **

Skills & Requirements

Must-have

  • 5+ years technical writing experience
  • Process map creation and maintenance
  • Project management for content design
  • Quality assurance and audit processes
  • User acceptance testing (UAT) leadership

Nice-to-have

  • Experience with SSP clients preferred
  • Mentoring and coaching team members
  • Knowledge of SmartFlow business rules
  • Proficiency in Adobe RoboHelp conversion
  • Collaboration with IT and Ops leadership

Key Requirements

  • Bachelor's degree in English, Communications, or Business Administration
  • Minimum 3+ years leading projects or teams
  • Minimum 5+ years in technical writing services
  • Minimum 3+ years in Risk Management or Compliance

Work Rights

Not specified

Tailored Resume

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