SHORE Solutions Inc is seeking a Service Assurance Specialist to provide technical support for enterprise-grade telecommunications services, particularly in fibre and Ethernet solutions. The ideal candidate should possess strong troubleshooting skills and a commitment to excellent customer service, working closely with internal teams and external carriers to resolve issues
Job Summary
Provide end-to-end support for NBN Enterprise Ethernet, Telstra Ethernet Access/Wholesale Business Internet, and TPG/Vocus fibre solutions.
Act as the primary point of contact for customers, ensuring timely resolution of service requests and faults by coordinating closely with internal engineering teams and external service carriers.
Deliver clear, professional communication to customers and educate them where possible to help prevent repeat issues.
Matching Summary
Match Score: 85
SHORE Solutions Inc is seeking a Service Assurance Specialist to provide technical support for enterprise-grade telecommunications services, particularly in fibre and Ethernet solutions. The ideal candidate should possess strong troubleshooting skills and a commitment to excellent customer service, working closely with internal teams and external carriers to resolve issues.
Skills & Requirements
Must-have
NBN Enterprise Ethernet support
Telstra Ethernet Access support
TPG/Vocus fibre solutions support
Troubleshoot fibre and Ethernet services
Meet SLA and KPI targets
Incident management processes
Nice-to-have
Proactive problem-solving
Excellent customer experience
Continuous improvement suggestions
Knowledge base updates
Key Requirements
Proven experience supporting enterprise fibre and Ethernet services
Strong understanding of telecommunications technologies