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CyberArk is seeking a Customer Support Engineer to provide technical support for their identity security solutions. The ideal candidate should have extensive experience in technical support, particularly in SaaS and security environments, and possess strong communication and troubleshooting skills.
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Job Summary
CyberArk is the global leader in identity security, trusted by organizations worldwide to secure human and machine identities.
Customer Support Engineers resolve technical problems through diligent research, reproduction, and troubleshooting across the entire product line.
The role requires participating in a 24/7 on-call rotation to ensure continuous support for global enterprise customers.
Matching Summary
Match Score: 75
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CyberArk is seeking a Customer Support Engineer to provide technical support for their identity security solutions. The ideal candidate should have extensive experience in technical support, particularly in SaaS and security environments, and possess strong communication and troubleshooting skills.
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Skills & Requirements
Must-have
5-7 years technical support experience
3+ years SaaS or security vendor experience
Strong Windows Server troubleshooting skills
Enterprise-level customer support experience
Excellent communication and problem-solving skills
Nice-to-have
Knowledge of CyberArk products
Eagerness to learn new technologies
Ability to work in international teams
Passion for world-class service delivery
Experience with KCS best practices
Key Requirements
5-7 years in Technical Support or similar software role
3+ years at a SaaS or security vendor
Working knowledge of Microsoft Windows Server platforms
Direct experience supporting enterprise-level customers
Ability to work independently within domestic and international teams