Fraud & Scams Analyst Opportunities - Sydney

CBA (Commonwealth Bank)

Sydney, Australia
Hybrid
High volume call centre environment
Rotating roster availability
Emotional resilience under pressure
The role involves handling inbound and outbound calls related to potential scam or fraud activity while delivering exceptional customer service

Job Summary

  • The role involves handling inbound and outbound calls related to potential scam or fraud activity while delivering exceptional customer service.
  • Employees will perform detection analysis on scam/fraud events and identify digital fraud trends within a dedicated Fraud and Scams Response Centre.
  • Successful candidates must demonstrate emotional resilience to manage emotionally taxing conversations with distressed or aggressive customers.

Matching Summary

The role involves handling inbound and outbound calls related to potential scam or fraud activity while delivering exceptional customer service.

Skills & Requirements

Must-have

  • High volume call centre environment
  • Rotating roster availability
  • Emotional resilience under pressure
  • Strong problem-solving capability
  • In-office attendance for training

Nice-to-have

  • Experience in Financial Services Industry
  • Knowledge of online and mobile fraud
  • Passion for inspiring customer confidence
  • Ability to work in ambiguous environments
  • Forward-thinking strategic mindset

Key Requirements

  • 12 month contract basis for non-current employees
  • Willingness to work rotating roster including weekends
  • Adherence to confidentiality and privacy principles

Work Rights

Not specified

Tailored Resume

Cover Letter