Customer Care Specialist I - Business

Hargray Communications Group Inc

Not specified; benefits: medical, dental, vision, ...
1-2 years customer service experience
Proficiency with salesforce and acp systems
Strong problem-solving and communication skills
The role serves as a consultative sales and service expert for business customers, resolving inquiries and identifying upsell opportunities

Job Summary

  • The role serves as a consultative sales and service expert for business customers, resolving inquiries and identifying upsell opportunities.
  • Employees are expected to maintain accurate account documentation using systems like Salesforce and ACP while collaborating with cross-functional teams.
  • The company offers an excellent benefits package including medical, dental, vision, life insurance, and a 401(k) with a 100% company match.

Matching Summary

The role serves as a consultative sales and service expert for business customers, resolving inquiries and identifying upsell opportunities.

Salary

Not specified; Benefits: Medical, dental, vision, life insurance, 401(k) match up to 5%; Perks: Tuition reimbursement up to $5,250

Skills & Requirements

Must-have

  • 1-2 years customer service experience
  • Proficiency with Salesforce and ACP systems
  • Strong problem-solving and communication skills

Nice-to-have

  • Experience supporting business-level B2B customers
  • Ability to calculate discounts and prorations
  • High autonomy and accountability in fast-paced environment

Key Requirements

  • High school diploma or equivalent
  • 1-2 years of customer service or call center experience
  • Proficiency with CRM and billing systems

Work Rights

Not specified

Tailored Resume

Cover Letter