Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
Customer relationship management
Product roadmap communication
Success plan development
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • customer relationship management
  • product roadmap communication
  • success plan development
  • issue resolution and escalation
  • customer adoption support
  • enterprise-level support planning

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • integrity, empathy, and shared enthusiasm
  • AI utilization and promotion
  • global career path opportunities

Key Requirements

  • 5+ years customer facing services experience
  • 1+ years project management experience
  • Business level Japanese communication

Work Rights

Not specified

Tailored Resume

Cover Letter