Oversee a team of Technical Account Managers supporting strategic customers using Genetec’s platform, ensuring each TAM provides technical account ownership
Job Summary
Oversee a team of Technical Account Managers supporting strategic customers using Genetec’s platform, ensuring each TAM provides technical account ownership.
Manage a strategic, limited number of accounts yourself as a Technical Account Manager, combining people leadership, senior-level customer engagement, and deep technical understanding.
Partner closely with Dedicated Client Care / Support leadership to drive proactive service, effective escalation handling, and measurable customer value.
Matching Summary
Oversee a team of Technical Account Managers supporting strategic customers using Genetec’s platform, ensuring each TAM provides technical account ownership.
Skills & Requirements
Must-have
Technical Account Management experience
Customer relationship ownership
Physical security concepts understanding
SOW governance and delivery
Incident and escalation management
Cross-functional collaboration
Nice-to-have
Customer-obsessed and outcome-oriented
Calm under pressure
Coaching and feedback skills
Strategic and hands-on approach
Collaborative and transparent communication
Key Requirements
3+ years in Technical Account Management or similar role