Senior Client Services Specialist

EDI Health Group

Remote
**
Troubleshoot and manage support issues
Document phone calls in ticketing system
Resolve escalated client cases promptly
** The Senior Client Services Specialist at EDI Health Group is a remote role focused on providing high-quality support to clients and internal teams. The position requires troubleshooting, training, and effective communication to enhance client satisfaction and operational efficiency. **

Job Summary

  • The Senior Client Services Specialist serves as a critical escalation point for complex client issues while supporting internal teams with troubleshooting and training.
  • Within the first six months, the new hire will stabilize support workflows by reducing case backlogs and improving response times.
  • This role offers a strong growth trajectory with opportunities to lead training initiatives and transition into higher technical tiers.

Matching Summary

Match Score: 75

** The Senior Client Services Specialist at EDI Health Group is a remote role focused on providing high-quality support to clients and internal teams. The position requires troubleshooting, training, and effective communication to enhance client satisfaction and operational efficiency. **

Skills & Requirements

Must-have

  • Troubleshoot and manage support issues
  • Document phone calls in ticketing system
  • Resolve escalated client cases promptly
  • Communicate product utilization to clients
  • Handle claim traces and eligibility issues

Nice-to-have

  • Call center experience preferred
  • Mentoring team members
  • Process improvement skills
  • Strong verbal communication skills
  • Adherence to company values

Key Requirements

  • One year of customer service experience preferred
  • Associate degree or equivalent experience preferred
  • Ability to prioritize tasks effectively

Work Rights

Not specified

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