This role leads a team responsible for managing sensitive situations including interpersonal misconduct, injuries, and real-time public safety events
Job Summary
This role leads a team responsible for managing sensitive situations including interpersonal misconduct, injuries, and real-time public safety events.
The manager will define the long-term roadmap for the Critical Response team, focusing on tooling upgrades and AI integrations to improve safety outcomes.
Instacart offers a competitive base pay range of $115,000 to $121,500 CAD along with equity grants and flexible remote work options.
Matching Summary
This role leads a team responsible for managing sensitive situations including interpersonal misconduct, injuries, and real-time public safety events.
Salary
Base: $115,000 - $121,500 CAD; Equity: Eligible for new hire and annual refresh grants; Benefits: Market-competitive compensation and benefits package
Skills & Requirements
Must-have
5+ years Trust & Safety experience
3+ years regulatory compliance engagement
3+ years people management in high stakes
Manage complex multi-workflow operations
Handle sensitive situations under pressure
Nice-to-have
Experience integrating AI tools into workflows
Familiarity with Salesforce case management
Understanding of SQL for data analysis
Background in employee engagement culture
Cross-functional collaboration with legal teams
Key Requirements
5+ years Trust & Safety or crisis response
5+ years policy development or risk analytics
3+ years engaging with regulatory compliance
3+ years direct people management experience
Canadian work authorization (Ontario, Alberta, BC, Nova Scotia)
Work Rights
Must be authorized to work in Ontario, Alberta, British Columbia, or Nova Scotia