Strong organizational and time-management abilities
Excellent communication and customer service skills
The Service Coordinator acts as the central communication link between customers, field technicians, and internal departments to ensure smooth coordination of field activities
Job Summary
The Service Coordinator acts as the central communication link between customers, field technicians, and internal departments to ensure smooth coordination of field activities.
Key responsibilities include scheduling and dispatching technicians for installations, preventive maintenance, and adhoc repairs while prioritizing calls based on urgency.
The role requires maintaining accurate service records, monitoring KPIs like response time, and supporting billing by verifying job completion details.
Matching Summary
Match Score: 75
The Service Coordinator acts as the central communication link between customers, field technicians, and internal departments to ensure smooth coordination of field activities.
Skills & Requirements
Must-have
2-4 years service coordination experience
Strong organizational and time-management abilities
Excellent communication and customer service skills
Nice-to-have
Experience in commercial kitchen equipment industry
Knowledge of warranty and service contract processes
Technical understanding of gas electrical systems
Key Requirements
2–4 years of experience in service coordination or dispatching
Prior experience in commercial kitchen equipment or foodservice industry preferred
Technical understanding of gas, electrical, and refrigeration systems preferred