As a Product Support Engineer, you will provide timely and professional assistance to clients using Amadeus Hospitality products, ensuring smooth functionality and issue resolution
Job Summary
As a Product Support Engineer, you will provide timely and professional assistance to clients using Amadeus Hospitality products, ensuring smooth functionality and issue resolution.
Success in this role requires strong analytical skills, strong communication skills, deep product familiarity of hospitality systems, and a commitment to flexible, customer-focused service delivery.
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment.
Matching Summary
As a Product Support Engineer, you will provide timely and professional assistance to clients using Amadeus Hospitality products, ensuring smooth functionality and issue resolution.
Skills & Requirements
Must-have
Product Support Engineer
Client assistance and issue resolution
Technical incident investigation
Knowledge base contributions
Customer relationship management
SaaS and cloud computing concepts
Nice-to-have
5-Star Operational Model
Customer-focused service delivery
Team building skills
Flexible work hours
Key Requirements
5-6+ years experience
Degree in business, operations, engineering, IT
Technical aptitude and customer service experience