Lead Customer Service Representative

Wescott Acres Luxury Pet Resort

Wescott Acres, SC, United States
$15.00ph doe + tips
On-site
Leading by example
Handling escalated client issues
Touring new clients
Wescott Acres Luxury Pet Resort seeks a Lead Customer Service Representative to oversee front desk operations and ensure excellent service for both pets and their owners. The ideal candidate will have a passion for animals, experience in customer service, and the ability to lead a team in a fast-paced environment

Job Summary

  • We are revolutionizing the pet industry by creating a connected care network of trustworthy partners who bring creative innovation every day.
  • Pay starts at $15.00/hour DOE + tips with full-time benefits including Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance.
  • You'll be on your feet often, must be able to lift 40 lbs, and require availability on evenings, weekends, and holidays.

Matching Summary

Match Score: 85

Wescott Acres Luxury Pet Resort seeks a Lead Customer Service Representative to oversee front desk operations and ensure excellent service for both pets and their owners. The ideal candidate will have a passion for animals, experience in customer service, and the ability to lead a team in a fast-paced environment.

Salary

$15.00/hour DOE + tips

Skills & Requirements

Must-have

  • leading by example
  • handling escalated client issues
  • touring new clients
  • ensuring up-to-date vaccinations
  • training and mentoring new CSRs
  • opening and closing the center
  • managing check-ins and check-outs
  • fielding phone calls and appointment questions
  • processing payments and balancing cash drawers
  • escorting pet guests
  • keeping the lobby clean
  • supporting team members

Nice-to-have

  • pet-obsessed professionals
  • elevate the love and lives of pet families
  • revolutionizing the pet industry
  • part host, part handler, part operations wizard
  • 100% pet-passionate
  • cool under pressure
  • lead with patience and presence

Key Requirements

  • 1+ year in a customer service role required
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required

Work Rights

Not specified

Tailored Resume

Cover Letter