Principal Solution Engineer | Service Cloud

SALESFORCE

Strong understanding of contact centre operations
Experience as a sales engineer or solution architect
Hands-on experience with application configuration
The role focuses on showcasing tailored Service Cloud solutions to customers while demonstrating the meaningful value of AI-powered tools

Job Summary

  • The role focuses on showcasing tailored Service Cloud solutions to customers while demonstrating the meaningful value of AI-powered tools.
  • Candidates will collaborate with cross-functional teams including Account Executives and implementation partners to accelerate business growth.
  • Salesforce offers a culture where ambition meets action, supporting employees with resources to find balance and leverage AI agents.

Matching Summary

The role focuses on showcasing tailored Service Cloud solutions to customers while demonstrating the meaningful value of AI-powered tools.

Skills & Requirements

Must-have

  • Strong understanding of contact centre operations
  • Experience as a Sales Engineer or Solution Architect
  • Hands-on experience with application configuration
  • Ability to develop technical sales strategies
  • Willingness to travel up to 50%

Nice-to-have

  • AI-first mindset with emerging technology skills
  • Familiarity with Service Cloud products and digital channels
  • Experience with generative AI and LLM-based agents
  • Exposure to competitor platforms like Zendesk or ServiceNow
  • Knowledge of ERP systems and workflow integrations

Key Requirements

  • Proven experience in CRM or AI-focused organizations
  • Strong multitasking skills in fast-paced settings
  • Ability to work independently and manage complex deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter