Senior Onboarding Associate

Justworks

New York, United States
Base: $28.85 to $31.74 ph; bonus/equity: not speci...
On-site
Customer onboarding process management
Account setup and verification
Customer inquiry handling
Assist new small business customers with their account setup and initial training, guiding them through their transition to Justworks to ensure their long-term success

Job Summary

  • Assist new small business customers with their account setup and initial training, guiding them through their transition to Justworks to ensure their long-term success.
  • Manage the overall customer onboarding process for self-enrollment customers, accurately verify newly committed accounts, and proactively identify potential bottlenecks.
  • Collaborate closely with internal teams to address customer needs, provide high-quality support via phone and email, and handle out-of-office coverage and ad hoc requests.

Matching Summary

Assist new small business customers with their account setup and initial training, guiding them through their transition to Justworks to ensure their long-term success.

Salary

Base: $28.85 to $31.74 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer onboarding process management
  • Account setup and verification
  • Customer inquiry handling
  • Internal team collaboration
  • Phone and email support

Nice-to-have

  • Welcoming and casual environment
  • Entrepreneurial environment
  • Supportive team culture
  • Data-driven approach
  • Passion for customer success

Key Requirements

  • 1-3 years professional experience
  • Customer support skills
  • Strong written and verbal communication
  • Aptitude for learning new products
  • Ability to mentor teammates

Work Rights

Not specified

Tailored Resume

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