Associate, Payroll Client Services - Sat- Wed - Amer

Remote

AMER
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
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Payroll customer service experience
Robust understanding of regulatory requirements
Excellent problem-solving capabilities
** Remote is seeking an Associate for Payroll Client Services to support payroll inquiries within a fully remote environment. The ideal candidate will bring experience in payroll customer service, exceptional communication skills, and a dedication to customer satisfaction. **

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 75

** Remote is seeking an Associate for Payroll Client Services to support payroll inquiries within a fully remote environment. The ideal candidate will bring experience in payroll customer service, exceptional communication skills, and a dedication to customer satisfaction. **

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Robust understanding of regulatory requirements
  • Excellent problem-solving capabilities
  • Superior written and verbal communication skills
  • Experience with Zendesk, Slack, and Notion
  • Team-oriented environment
  • Fixed schedule Saturday to Wednesday

Nice-to-have

  • Ambitious problems
  • Future focused work culture
  • Innovation as a core value
  • Continuous learning and career development

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience in customer support platforms like Zendesk
  • Experience with collaboration tools such as Slack and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter