Senior Consultant – Projects Global Customer Care

Smith+Nephew

Pune, Maharashtra, India
Not specified; not specified; major medical covera...
Hybrid
Ai and automation opportunity identification
Proof of concept and pilot delivery
Stakeholder management across it and operations
The role acts as a bridge between business processes and technology to drive the identification and delivery of AI and automation opportunities

Job Summary

  • The role acts as a bridge between business processes and technology to drive the identification and delivery of AI and automation opportunities.
  • Candidates will lead proofs of concept and pilots to demonstrate tangible business impact aligned with strategic priorities.
  • The company offers major medical coverage, educational assistance, flexible personal time off, and free cab transport facilities.

Matching Summary

The role acts as a bridge between business processes and technology to drive the identification and delivery of AI and automation opportunities.

Salary

Not specified; Not specified; Major Medical coverage, Educational Assistance, Free Cab Transport, Meal provided per shift

Skills & Requirements

Must-have

  • AI and automation opportunity identification
  • Proof of concept and pilot delivery
  • Stakeholder management across IT and Operations
  • Supply chain or customer care operations exposure
  • Palantir Foundry or equivalent orchestration platforms

Nice-to-have

  • Strong storytelling and communication skills
  • Change driver for AI adoption
  • Design thinking and agile delivery methodologies
  • Global matrix environment experience
  • Curious and adaptable innovation mindset

Key Requirements

  • Bachelor's degree in engineering, CS, Supply Chain, or Business
  • Minimum 5 years of experience in AI or automation roles
  • Hands-on experience with Palantir, RPA tools, Salesforce Einstein, or SAP AI modules
  • Master's degree in Digital Transformation, Analytics, or MBA preferred
  • AI/ML or RPA certifications desirable

Work Rights

Not specified

Tailored Resume

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