Customer Service Representative

D&D Insurance Agency Inc

Clearwater, FL, United States
Hybrid
Handle phone calls efficiently
Document calls and correspondence
Process customer requests accurately
Provide prompt, courteous customer service that meets or exceeds service standards by utilizing applicable policy forms, insurance law, and internal procedures

Job Summary

  • Provide prompt, courteous customer service that meets or exceeds service standards by utilizing applicable policy forms, insurance law, and internal procedures.
  • Answer incoming Medicare Supplement calls, place outgoing calls, and document all interactions using an online program.
  • The company values flexibility and work-life balance, offering benefits such as Medical/Dental/Vision Insurance, a 401(k) Retirement Plan, PTO, and more.

Matching Summary

Provide prompt, courteous customer service that meets or exceeds service standards by utilizing applicable policy forms, insurance law, and internal procedures.

Skills & Requirements

Must-have

  • Handle phone calls efficiently
  • Document calls and correspondence
  • Process customer requests accurately
  • Utilize policy forms and procedures
  • Active listening skills

Nice-to-have

  • Adaptable to different people
  • Team collaboration
  • Work-life balance focus

Key Requirements

  • High school diploma or GED
  • Up to 2 years customer support experience
  • Familiarity with Microsoft Office
  • Reliable transportation and punctuality

Work Rights

Not specified

Tailored Resume

Cover Letter