Medical Call Center Customer Service Representative - Stu Health - Engemann Admin - Full Time 8 Hour Days (non-exempt) (non-union)
auxsupport.usc.edu
Los Angeles, California, US
$22.00 – $34.18 ph
Answering and directing calls
Patient appointment scheduling
Insurance verification
Serves as the primary point of contact for access to USC academic medical centers and USC Health Sciences Campus, handling calls, messages, and inquiries
Job Summary
Serves as the primary point of contact for access to USC academic medical centers and USC Health Sciences Campus, handling calls, messages, and inquiries.
Counsels students and families on Student Health services, insurance programs, and schedules appointments using internal systems.
Ensures patient rights to privacy, safety, and confidentiality are maintained in accordance with HIPPA regulations.
Matching Summary
Serves as the primary point of contact for access to USC academic medical centers and USC Health Sciences Campus, handling calls, messages, and inquiries.
Salary
$22.00 – $34.18
Skills & Requirements
Must-have
Answering and directing calls
Patient appointment scheduling
Insurance verification
HIPAA compliance
High-pressure multitasking environment
Nice-to-have
Excellent interpersonal and listening skills
Flexible schedule understanding
Bilingual Spanish Chinese
Knowledge of medical terminology
Key Requirements
High school or equivalent
Fire Life Safety Training (LA City)
Demonstrated excellent interpersonal, oral, written and listening skills
Experience in high-pressure and multi-tasking environment
Flexible schedule and understanding of highly seasonal environment