Customer Support Specialist

Rodney Industries

Chermside, Queensland, Australia
Customer order processing
Invoicing and credit processing
Product pricing and quotations
This is a pivotal role where you will be the first point of contact for our customers, and the conduit working closely with our sales, drafting and production teams to ensure customer orders, quotations, delivery and technical enquiries are actioned promptly and efficiently to deliver the best customer experience

Job Summary

  • This is a pivotal role where you will be the first point of contact for our customers, and the conduit working closely with our sales, drafting and production teams to ensure customer orders, quotations, delivery and technical enquiries are actioned promptly and efficiently to deliver the best customer experience.
  • Your day to day includes but is not limited to: Monitor the customer service inbox and answer a high volume of customer calls, to provide a timely and efficient response to all enquiries.
  • We care Flexible working hours in a family friendly environment that makes it easy if you need to do the before or after school drop off.

Matching Summary

This is a pivotal role where you will be the first point of contact for our customers, and the conduit working closely with our sales, drafting and production teams to ensure customer orders, quotations, delivery and technical enquiries are actioned promptly and efficiently to deliver the best customer experience.

Skills & Requirements

Must-have

  • Customer order processing
  • Invoicing and credit processing
  • Product pricing and quotations
  • Liaise with production team
  • Investigate customer complaints
  • Promote positive company image

Nice-to-have

  • Customer centric approach
  • Collaborative team player
  • Positive outlook and easy going
  • Can-do attitude
  • Resilient and adaptable

Key Requirements

  • 2-3 years in a Customer Service role
  • Manufacturing, Mining, Trade or Civil Industry experience
  • Computer literate with solid Microsoft Office skills
  • Proficient with ERP/CRM systems
  • Exceptional communication skills
  • Strong decision-making ability
  • Excellent time management skills

Work Rights

Not specified

Tailored Resume

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